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What would say if you had to call the Emergency Services?
What questions would they ask you?
Read on to find out all you need to know when making the very important call to an emergency service.......
Dial 999 if you are in the Uk or 112 anywhere in Europe
| This is what you will be asked..... |
.....and this is what you need to reply |
| Which service do you require? | Ambulance, Police, Fire Brigade or Coast Guards Your call will then be sent through to the service you have asked for |
| What is your number and where are you calling from? |
If in a phone box the number and where you are will be printed. If you are calling from a mobile phone or land line tell them the town/place you are at an if you know it the phone number |
| What is your name? | Give your full name |
| What has happened? | Tell them how the casualty is e.g unconscious, breathing etc or the crime taken place |
| Can you tell me the address/location again? |
Tell them an accurate address or if you don't know it tell them as much as you can about where you are for the service to find you |
| And what has happened? | Give a brief, straight to the point account of the reason of your call about the accident or incident |
| How old is/are the casualty/ies? | Give age if you know or a reasonable guess! |
| Are they alert/talkative? | Answer honestly, this is very important |
| Are they breathing? | You should be able to see the chest moving up and down to show if they are breathing or not |
| What is the casualties name? | Answer if you know or tell them who they are i.e shop keeper, elderly man etc |
| When did it happen? | Give a time if you know it or tell them if you don't know but found the accident after it had happened |
| What are their injuries? | The casualty may have already told you or you may be able to see the injury but if you can't don't worry just give as much as you can, the medical team will be there shortly to find out |
| How do you think it happened? | You may be able to tell, for example there may be a ladder on the floor which would indicate the casualty had fallen, but again if you don't know just give as much information as you can |
| They will tell you that the emergency service you require is on its way. Sometimes they may stay on the phone to help you until the service arrives but they may say to you if there are any changes to call straight back if there are any changes |
Stay calm you have done all you can and have made a very important phone call that could save a life. Keep yourself safe too and be proud of what you have done. |